TY -
BOOK
AU - Tisch, Jonathan M.
AU - Weber, Karl
TI -
Chocolates on the pillow aren't enough
reinventing the customer experience
PB - Wiley
SN - 0470043555
SN - 9780470043554
KW - Customer relations
PY - 2007
CY - Hoboken, N.J.
UR - http://slubdd.de/katalog?TN_libero_mab2
ER -