TY - GEN
AU - Masorgo, Nicolò
AU - Mir, Saif
AU - Hofer, Adriana Rossiter
TI - You're driving me crazy! how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
SN - 2158-1592
KW - driver affiliation
KW - emotions
KW - last-mile delivery
KW - logistics service quality
KW - vignette experiment
KW - Aufsatz in Zeitschrift
PY - 2023
UR - http://slubdd.de/katalog?TN_libero_mab2
ER -
Download citation