TY - BOOK
AU - Kandampully, Jay
AU - Mok, Connie
AU - Sparks, Beverley
TI - Service quality management in hospitality, tourism, and leisure
PB - Haworth Hospitality Press
SN - 0789007266
SN - 0789011417
KW - Hospitality industry Management
KW - Tourism Management
KW - Leisure industry Management
KW - Aufsatzsammlung
KW - Qualitätsmanagement
KW - Gastgewerbe
KW - Tourismus
KW - Freizeitindustrie
KW - Servicepolitik
KW - Management
PY - 2001
N2 - Includes bibliographical references and index
CY - New York, NY [u.a.]
UR - http://slubdd.de/katalog?TN_libero_mab2
ER -
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