TY - GEN
AU - Matusitz, Jonathan
AU - Breen, Gerald-Mark
TI - Consumer Dissatisfaction, Complaints, and the Involvement of Human Resource Personnel in the Hospitality and Tourism Industry
PB - Informa UK Limited
SN - 1533-2845
SN - 1533-2853
PY - 2009
UR - http://slubdd.de/katalog?TN_libero_mab2
ER -
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