TY -
GEN
AU - Rapport, Frances
AU - Doel, Marcus A.
AU - Hutchings, Hayley A.
AU - Jerzembek, Gabi S.
AU - John, Dai N.
AU - Wainwright, Paul
AU - Dobbs, Christine
AU - Newbury, Stephen
AU - Trower, Carol
TI -
Through the looking glass: public and professional perspectives on patient-centred professionalism in modern-day community pharmacy
KW - Versorgung
KW - medizinische Versorgung
KW - Erwartung
KW - Interessenkonflikt
KW - Akteur
KW - Apotheke
KW - Gesundheitswesen
KW - Gesundheitspolitik
KW - Beratung
KW - soziale Beziehungen
KW - Gemeindearbeit
KW - Großbritannien
KW - Gemeinde
KW - Rolle
KW - Interessenlage
KW - Fotografie
KW - Alltag
KW - Patient
KW - social science
KW - health research
KW - pharmacy research
KW - patient-centred professionalism
KW - UK community pharmacy
KW - public and professional perspectives
KW - bio-photographic data
KW - consultation workshops
KW - Patient/innen-zentrierte Versorgung
KW - öffentliche und professionelle Perspektive
KW - Workshops
KW - profesionalismo centrado en el paciente
KW - farmacia de la comunidad en el Reino Unido
KW - perspectivas públicas y profesionales
KW - datos bio-fotográficos
KW - talleres de consulta
PY - 2010
N2 - Veröffentlichungsversion
N2 - begutachtet
N2 - In: Forum Qualitative Sozialforschung / Forum: Qualitative Social Research ; 11 (2010) 1 ; 24
N2 - This paper presents five consultation workshops with 29 community pharmacists, stakeholders and patients that examined "patient-centred professionalism" in terms of pharmacists' working day and environment. The concept is ill-defined in both medical and pharmacy literature and the study aimed to clarify the situated nature of the term for patients and health professionals across settings. Workshops were supported by bio-photographic datasets of "in-situ" practice and Nominal Group Work. The thematic content analyses led to the following aspects: building caring relationships; managing external forces; the effects of space and environment, and different roles and expectations. The study reveals how patient-centred professionalism cannot be defined in any singular or stationary sense, but should be seen as a "moveable feast", best understood through everyday examples of practice and interaction, in relation to whose experience is being expressed, and whose needs considered. The phrase is being mobilised by a whole set of interests and stakeholders to reshape practice, the effect of which remains both uncertain and contested. Whilst patients prioritise a quick and efficient dispensing service from knowledgeable pharmacists, pharmacists rail against increasing public demands and overtly formalised consultations that take them away from the dispensary where the defining aspects of their professionalism lie.
UR - http://slubdd.de/katalog?TN_libero_mab2
ER -