author = { Albrecht, Karl },

title = { Service within solving the middle management leadership crisis },

publisher = {Dow Jones-Irwin},

isbn = {1556233531},

keywords = { Middle managers , Leadership , Industrial management , Kundenmanagement },

year = {1990},

address = { Homewood, Ill. },

url = { http://slubdd.de/katalog?TN_libero_mab2 }