author = { Masorgo, Nicolò AND Mir, Saif AND Hofer, Adriana Rossiter },

title = { You're driving me crazy! how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery },

publisher = {},

isbn = {2158-1592},

keywords = { driver affiliation , emotions , last-mile delivery , logistics service quality , vignette experiment , Aufsatz in Zeitschrift },

year = {2023},

address = { },

url = { http://slubdd.de/katalog?TN_libero_mab2 }