@book
{TN_libero_mab2,
author = {
Normann, Richard
},
title = {
Service management
strategy and leadership in service business
},
edition = {
2. ed., reprinted
}
,
publisher = {Wiley},
isbn = {0471928852},
keywords = {
Dienstleistung
,
Management
},
year = {1993},
abstract = {Literaturverz. S. [177] - 179},
address = {
Chichester [u.a.]
},
url = {
http://slubdd.de/katalog?TN_libero_mab2
}
}