author = { St. Clair, Guy },

title = { Total quality management in information services },

publisher = {Bowker-Saur},

isbn = {1857390393},

keywords = { Information services Management , Total quality management , Information services , Management , Informationseinrichtung , Qualitätsmanagement , Bibliothek },

year = {1997},

abstract = {Includes index},

booktitle = {Information services management},

address = { London [u.a.] },

url = { http://slubdd.de/katalog?TN_libero_mab2 }