author = { Wilkinson, Adrian AND Willmott, Hugh },

title = { Making quality critical new perspectives on organizational change },

edition = { Reprinted } ,

publisher = {Internat. Thomson Business Press},

isbn = {1861523890},

keywords = { Total quality management , Organizational change , Employee empowerment , Aufsatzsammlung , Qualitätsmanagement , Organisationswandel },

year = {1998},

abstract = {Includes bibliographical references and index},

booktitle = {Critical perspectives on work and organization},

address = { London [u.a.] },

url = { http://slubdd.de/katalog?TN_libero_mab2 }