author = { Freudenthaler, Ingeborg },

title = { Der zufriedene Patient Qualitäts- und Praxismanagement für den Arzt },

publisher = {Springer},

isbn = {3540429093},

keywords = { Walworth, Clarence A <1820-1900> (Clarence Augustus) , Walworth, Clarence Augustus <1820-1900> , Patient Satisfaction , Physician-Patient Relations , Quality Assurance, Health Care , Arztpraxis , Qualitätsmanagement , Kundenorientierung },

year = {2002},

address = { Berlin },

url = { http://slubdd.de/katalog?TN_libero_mab2 }