author = { Möller, Sebastian },

title = { Quality of telephone-based spoken dialogue systems },

publisher = {Springer},

isbn = {0387231900},

keywords = { Automatic speech recognition , Telephone systems Quality control , Telecommunication systems , Telefondienst , Automatische Spracherkennung , Dienstgüte },

year = {2005},

abstract = {Literaturverz. S. [429] - 461},

address = { New York, NY },