author = { Cetto, Alexandra Verena Heinrich, Bernd },

title = { Self-Service Technologies and Enterprise Social Networks – Motivations, User Roles, and Knowledge Contribution },

publisher = {Universitätsbibliothek Regensburg},

keywords = { Digitalisierung , Selbstbedienung , Social Media , World Wide Web 2.0 , Verbraucherverhalten , Kundenbindung , Kundenorientierung , (stw)Digitalisierung , (stw)Selbstbedienung , (stw)Social Web , (stw)Konsumentenverhalten , (stw)Kundenbindung , (stw)Kundenintegration , Self-Service Technologies, Enterprise Social Networks, Motivations, User Roles, Knowledge Contribution },

year = {2019},

address = { Regensburg },

url = { http://slubdd.de/katalog?TN_libero_mab2 }