author = { Aly, Nael A. AND Maytubby, Venetta J. AND Elshennawy, Ahmad K. },

title = { Total quality management: An approach & a case study },

publisher = {Elsevier BV},

isbn = {0360-8352},

keywords = { General Engineering , General Computer Science },

year = {1990},

url = { http://slubdd.de/katalog?TN_libero_mab2 }