author = { He, Yan-Qun AND Chan, Lai-Kow AND Wu, Ming-Lu },

title = { Balancing productivity and consumer satisfaction for profitability: Statistical and fuzzy regression analysis },

publisher = {Elsevier BV},

isbn = {0377-2217},

keywords = { Information Systems and Management , Management Science and Operations Research , Modeling and Simulation , General Computer Science , Industrial and Manufacturing Engineering },

year = {2007},

url = { http://slubdd.de/katalog?TN_libero_mab2 }