author = { Dewhurst, Frank AND Martínez‐Lorente, Angel R. AND Dale, Barrie G. },

title = { TQM in public organisations: an examination of the issues },

publisher = {Emerald},

isbn = {0960-4529},

keywords = { Strategy and Management },

year = {1999},

url = { http://slubdd.de/katalog?TN_libero_mab2 }