author = { Simonsson, Charlotte AND Heide, Mats },

title = { How focusing positively on errors can help organizations become more communicative : An alternative approach to crisis communication An alternative approach to crisis communication },

publisher = {Emerald},

isbn = {1363-254X},

year = {2018},

url = { http://slubdd.de/katalog?TN_libero_mab2 }