author = { Aleksy, Markus AND Stieger, Bernd AND Janke, Thomas },

title = { Semantic Mobile Applications for Service Process Improvement },

publisher = {IGI Global},

isbn = {1548-0631},

isbn = {1548-064X},

keywords = { Computer Networks and Communications , Management Information Systems },

year = {2011},

url = { http://slubdd.de/katalog?TN_libero_mab2 }