%0 Book
%T Chocolates on the pillow aren't enough reinventing the customer experience
%A Tisch, Jonathan M.
%A Weber, Karl
%I Wiley
%@ 0470043555
%@ 9780470043554
%K Customer relations
%D 2007
%C Wiley
%C Hoboken, N.J.
%U http://slubdd.de/katalog?TN_libero_mab2
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