%0 Generic

%T The Management of Consumer Credit Theory and Practice

%A Finlay, Steven

%I Palgrave Macmillan

%@ 9780230582507

%K Bankmanagement

%K Verbraucherkredit

%K Produktmanagement

%K Marktsegmentierung

%K Marketingtheorie

%K Finance

%K Consumer credit Management

%K Business enterprises Finance

%K Finance, Public

%K Banks and banking

%K Risk management

%K Kundenmanagement

%K Konsumentenkredit

%K Management

%D 2008

%X Includes bibliographical references (p. 186-201) and index

%X Cover; Contents; List of Figures; List of Tables; Preface; Acknowledgements; 1 Consumer Credit Management: An Introduction; 2 Organizational Matters; 3 Marketing; 4 Predicting Consumer Behaviour; 5 Customer Acquisition; 6 Customer Management; 7 Collections (Early Stage Delinquency); 8 Debt Recovery (Late Stage Delinquency); 9 Fraud; 10 Provision, Capital Requirements and Basel II; Appendix A: Predictive Models of Consumer Behaviour; Appendix B: US and UK Legislation; Appendix C: Recommended Reading; Notes; Bibliography; Index

%C Palgrave Macmillan

%C London

%U http://slubdd.de/katalog?TN_libero_mab2