%0 Book
%T Service quality management in hospitality, tourism, and leisure
%A Kandampully, Jay
%A Mok, Connie
%A Sparks, Beverley
%I Haworth Hospitality Press
%@ 0789007266
%@ 0789011417
%K Hospitality industry Management
%K Tourism Management
%K Leisure industry Management
%K Aufsatzsammlung
%K Qualitätsmanagement
%K Gastgewerbe
%K Tourismus
%K Freizeitindustrie
%K Servicepolitik
%K Management
%D 2001
%X Includes bibliographical references and index
%C Haworth Hospitality Press
%C New York, NY [u.a.]
%U http://slubdd.de/katalog?TN_libero_mab2
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