%0 Book
%T Competing in a service economy how to create a competitive advantage through service development and innovation
%A Gustafsson, Anders
%A Johnson, Michael D.
%A University of Michigan Business School
%7 1. ed.
%I Jossey-Bass
%@ 0787961566
%@ 9780470448212
%@ 9780787961565
%K Dienstleistungssektor
%K Dienstleistungsmanagement
%K Wettbewerbsstrategie
%K Innovation
%K Wettbewerbsvorteil
%K Customer services Management
%K Service industries Technological innovations Management
%K Competition
%K Dienstleistung
%K Management
%K Wettbewerb
%D c2003
%X Includes bibliographical references (p. 173-181) and index
%X Competing through services -- Creating a service advantage -- Service maintenance : removing things gone wrong -- Improving service performance : adding things gone right -- Service innovation -- Lead the way
%C Jossey-Bass
%C San Francisco, Calif.
%U http://slubdd.de/katalog?TN_libero_mab2
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