%0 Generic
%T The Verbal Judo Approach in Demanding Customer Encounters
%A Kokko, Teemu
%A Mäki, Marko
%I Informa UK Limited
%@ 1533-2969
%@ 1533-2977
%K Business, Management and Accounting (miscellaneous)
%D 2009
%C Informa UK Limited
%U http://slubdd.de/katalog?TN_libero_mab2
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