%0 Generic
%T Managing customer contact centers with delay announcements and automated service
%A Yu, Miao
%A Xu, Jie
%A Tang, Jiafu
%I Informa UK Limited
%@ 2472-5862
%@ 2472-5854
%K Industrial and Manufacturing Engineering
%D 2024
%C Informa UK Limited
%U http://slubdd.de/katalog?TN_libero_mab2
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