author = { Agarwal, Sanjay AND Pfeil, Helene AND Schott, Berenike },

title = { Human Rights-Based Assessment Tool for Citizen Service Centers Moving Toward a Rights-Based Approach in Design, Strategy, and Implementation },

publisher = {},

keywords = { CITIZEN ENGAGEMENT , HUMAN RIGHTS , SERVICE DELIVERY },

year = {2017},

booktitle = {Citizen Service Centers ; No. 5},

address = { World Bank, Washington, DC },

url = { http://slubdd.de/katalog?TN_libero_mab2 }