author = { Gonsalves, Chahna AND Ludwig, Stephan AND Ruyter, Ko de AND Humphreys, Ashlee },

title = { Writing for impact in service research },

publisher = {},

isbn = {1552-7379},

keywords = { article impact , lexical variation , service research , text mining , writing style , Aufsatz in Zeitschrift },

year = {2021},

address = { },

url = { http://slubdd.de/katalog?TN_libero_mab2 }