@book {TN_libero_mab2,
author = { Macdonald, John Macdonald, John },
title = { Erfolgreiches Total-quality-Management was es ist, wie's gemacht wird, was es bringt },
publisher = {mvg-Verl.},
isbn = {3478845106},
keywords = { Qualitätsmanagement },
year = {1998},
booktitle = {Business basics},
address = { Landsberg a.L. },
url = { http://slubdd.de/katalog?TN_libero_mab2 }
}
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