author = { Poll, Roswitha AND Boekhorst, Peter te International Federation of Library Associations and Institutions AND International Federation of Library Associations and Institutions Section of University Libraries & Other General Research Libraries },

title = { Measuring quality international guidelines for performance measurement in academic libraries },

publisher = {Saur},

isbn = {3598218001},

keywords = { Bibliothek , Produktqualität , Welt , Wissenschaftliche Bibliothek , Leistungsmessung , Qualitätsmanagement },

year = {1996},

abstract = {Dt. Ausg. u.d.T.: Poll, Roswitha: Leistungsmessung in wissenschaftlichen Bibliotheken},

booktitle = {IFLA publications ; 76},

address = { München },

url = { http://slubdd.de/katalog?TN_libero_mab2 }