author = { O'Neil, Rosanna M. },

title = { Total quality management in libraries a sourcebook },

publisher = {Libraries Unlimited},

isbn = {1563082470},

keywords = { Library administration , Total quality management , Library , United States },

year = {1994},

abstract = {Literaturangaben - Bibliogr. S. 125 - 153},

address = { Englewood, Colo. },

url = { http://slubdd.de/katalog?TN_libero_mab2 }