author = { Poll, Roswitha AND Boekhorst, Peter te },

title = { Measuring quality performance measurement in libraries },

edition = { 2., rev. ed. } ,

publisher = {Saur},

isbn = {3598220332},

isbn = {9783598220333},

keywords = { Academic libraries Evaluation , Public libraries Evaluation , Bibliothek , Leistungsmessung , Dienstleistung , Evaluation , Wissenschaftliche Bibliothek , Qualitätsmanagement },

year = {2007},

abstract = {Literaturverz. S. 263 - 267. - Literaturangaben},

booktitle = {IFLA publications ; 127},

address = { München },

url = { http://slubdd.de/katalog?TN_libero_mab2 }