TY - BOOK
AU - Fitzsimmons, James A.
AU - Fitzsimmons, Mona J.
TI - Service management operations, strategy, information technology
ET - Seventh Edition, International Edition
PB - McGraw-Hill
SN - 0071289275
SN - 9780071289276
KW - Dienstleistungsmanagement
KW - Service industries Management
KW - Lehrbuch
KW - Dienstleistungsbetrieb
KW - Management
KW - Dienstleistung
PY - 2011
N2 - Literaturangaben
BT - The McGraw-Hill/Irwin series operations and decision sciences
CY - Boston
UR - http://slubdd.de/katalog?TN_libero_mab2
ER -
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