TY - GEN
AU - v. Wangenheim, Florian
AU - Bayón, Tomás
TI - The chain from customer satisfaction via word-of-mouth referrals to new customer acquisition
PB - Springer Science and Business Media LLC
SN - 0092-0703
SN - 1552-7824
PY - 2007
UR - http://slubdd.de/katalog?TN_libero_mab2
ER -
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