Skip to contents Kong, Lan Lan [Author]; Ma, Zhi Qiang [Author]; Jl, Sung Ho [Author]; Ll, Jin [Author] The mediating effect of empathy on the relationship between cultural intelligence and intercultural adaptation in intercultural service encounters Articles View online Schließen > Access https://www.koreascience.kr/article/JAKO202014862060744.pdf Full access (via DOI) Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2020 Published in: Journal of Asian finance, economics and business ; 7(2020), 2, Seite 169-180 Sarikaya, Serkan [Author] ; Buhl, Hans Ulrich [Degree supervisor] Understanding Customers’ Decision-Making, Perceptions, and Evaluations in the Customer Journey Books View online Schließen > Access https://d-nb.info/1191692973/34 kostenfrei Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Augsburg: Universität Augsburg, 2019 Blended Learning and the Global South : Virtual Exchanges in Higher Education Books View online Schließen > Access https://directory.doabooks.org/handle/20.500.12854/134598 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. [Erscheinungsort nicht ermittelbar]: Fondazione Università Ca' Foscari, 2021 Published in: Studi e ricerche ; 15 Sharma, Piyush; Tam, Jackie L.M.; Kim, Namwoon Service role and outcome as moderators in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2015 Published in: Journal of Service Management Warden, Clyde A.; Liu, Tsung‐Chi; Huang, Chi‐Tsun; Lee, Chi‐Hsun Service failures away from home: benefits in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2003 Published in: International Journal of Service Industry Management Khan, Marryam; Ro, Heejung; Gregory, Amy M.; Hara, Tadayuki Gender Dynamics from an Arab Perspective : Intercultural Service Encounters : Intercultural Service Encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2016 Published in: Cornell Hospitality Quarterly Rizal, Hamid; Jeng, Don Jyh-Fu; Chang, Hsin Hsin The role of ethnicity in domestic intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2016 Published in: Service Business Sharma, Piyush; Wu, Zhan; Su, Yong Role of personal cultural orientations in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2016 Published in: Journal of Services Marketing Sharma, Piyush; Tam, Jackie L.M.; Kim, Namwoon Intercultural service encounters (ICSE): an extended framework and empirical validation Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2012 Published in: Journal of Services Marketing Sharma, Piyush; Tam, Jackie L. M.; Kim, Namwoon Demystifying Intercultural Service Encounters : Toward a Comprehensive Conceptual Framework : Toward a Comprehensive Conceptual Framework Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2009 Published in: Journal of Service Research Barker, Sunita; Härtel, Charmine E.J. Intercultural service encounters: an exploratory study of customer experiences Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2004 Published in: Cross Cultural Management: An International Journal Ihtiyar, Ali Interaction of intercultural service encounters : Personality, intercultural communication and customer satisfaction : Personality, intercultural communication and customer satisfaction Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2018 Published in: Asia Pacific Journal of Marketing and Logistics Sharma, Piyush; Wu, Zhan Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2015 Published in: Journal of Services Marketing Tam, Jackie; Sharma, Piyush; Kim, Namwoon Examining the role of attribution and intercultural competence in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2014 Published in: Journal of Services Marketing Executive summary of “Examining the role of attribution and intercultural competence in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2014 Published in: Journal of Services Marketing Paparoidamis, Nicholas G.; Tran, Huong Thi Thanh; Leonidou, Constantinos N. Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2019 Published in: Journal of International Marketing Gaur, Sanjaya Singh; Sharma, Piyush; Herjanto, Halimin; Kingshott, Russel P.J. Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2017 Published in: Journal of Service Theory and Practice Wang, Chen‐ya; Mattila, Anna S. A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2010 Published in: Managing Service Quality: An International Journal KONG, Lan Lan; MA, Zhi Qiang; JI, Sung Ho; LI, Jin The Mediating Effect of Empathy on the Relationship between Cultural Intelligence and Intercultural Adaptation in Intercultural Service Encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Korea Distribution Science Association, 2020 Published in: The Journal of Asian Finance, Economics and Business Liang, Wen Hao Cultural friction during intercultural service encounters with Chinese tourists: perspectives from hotel employees in Australia Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2024 Published in: Cogent Social Sciences
Kong, Lan Lan [Author]; Ma, Zhi Qiang [Author]; Jl, Sung Ho [Author]; Ll, Jin [Author] The mediating effect of empathy on the relationship between cultural intelligence and intercultural adaptation in intercultural service encounters Articles View online Schließen > Access https://www.koreascience.kr/article/JAKO202014862060744.pdf Full access (via DOI) Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. 2020 Published in: Journal of Asian finance, economics and business ; 7(2020), 2, Seite 169-180
> Access https://www.koreascience.kr/article/JAKO202014862060744.pdf Full access (via DOI) Show more show less
Sarikaya, Serkan [Author] ; Buhl, Hans Ulrich [Degree supervisor] Understanding Customers’ Decision-Making, Perceptions, and Evaluations in the Customer Journey Books View online Schließen > Access https://d-nb.info/1191692973/34 kostenfrei Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Augsburg: Universität Augsburg, 2019
Blended Learning and the Global South : Virtual Exchanges in Higher Education Books View online Schließen > Access https://directory.doabooks.org/handle/20.500.12854/134598 Show more show less Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. [Erscheinungsort nicht ermittelbar]: Fondazione Università Ca' Foscari, 2021 Published in: Studi e ricerche ; 15
Sharma, Piyush; Tam, Jackie L.M.; Kim, Namwoon Service role and outcome as moderators in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2015 Published in: Journal of Service Management
Warden, Clyde A.; Liu, Tsung‐Chi; Huang, Chi‐Tsun; Lee, Chi‐Hsun Service failures away from home: benefits in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2003 Published in: International Journal of Service Industry Management
Khan, Marryam; Ro, Heejung; Gregory, Amy M.; Hara, Tadayuki Gender Dynamics from an Arab Perspective : Intercultural Service Encounters : Intercultural Service Encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2016 Published in: Cornell Hospitality Quarterly
Rizal, Hamid; Jeng, Don Jyh-Fu; Chang, Hsin Hsin The role of ethnicity in domestic intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Springer Science and Business Media LLC, 2016 Published in: Service Business
Sharma, Piyush; Wu, Zhan; Su, Yong Role of personal cultural orientations in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2016 Published in: Journal of Services Marketing
Sharma, Piyush; Tam, Jackie L.M.; Kim, Namwoon Intercultural service encounters (ICSE): an extended framework and empirical validation Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2012 Published in: Journal of Services Marketing
Sharma, Piyush; Tam, Jackie L. M.; Kim, Namwoon Demystifying Intercultural Service Encounters : Toward a Comprehensive Conceptual Framework : Toward a Comprehensive Conceptual Framework Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2009 Published in: Journal of Service Research
Barker, Sunita; Härtel, Charmine E.J. Intercultural service encounters: an exploratory study of customer experiences Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2004 Published in: Cross Cultural Management: An International Journal
Ihtiyar, Ali Interaction of intercultural service encounters : Personality, intercultural communication and customer satisfaction : Personality, intercultural communication and customer satisfaction Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2018 Published in: Asia Pacific Journal of Marketing and Logistics
Sharma, Piyush; Wu, Zhan Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2015 Published in: Journal of Services Marketing
Tam, Jackie; Sharma, Piyush; Kim, Namwoon Examining the role of attribution and intercultural competence in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2014 Published in: Journal of Services Marketing
Executive summary of “Examining the role of attribution and intercultural competence in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2014 Published in: Journal of Services Marketing
Paparoidamis, Nicholas G.; Tran, Huong Thi Thanh; Leonidou, Constantinos N. Building Customer Loyalty in Intercultural Service Encounters: The Role of Service Employees’ Cultural Intelligence Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. SAGE Publications, 2019 Published in: Journal of International Marketing
Gaur, Sanjaya Singh; Sharma, Piyush; Herjanto, Halimin; Kingshott, Russel P.J. Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2017 Published in: Journal of Service Theory and Practice
Wang, Chen‐ya; Mattila, Anna S. A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Emerald, 2010 Published in: Managing Service Quality: An International Journal
KONG, Lan Lan; MA, Zhi Qiang; JI, Sung Ho; LI, Jin The Mediating Effect of Empathy on the Relationship between Cultural Intelligence and Intercultural Adaptation in Intercultural Service Encounters Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Korea Distribution Science Association, 2020 Published in: The Journal of Asian Finance, Economics and Business
Liang, Wen Hao Cultural friction during intercultural service encounters with Chinese tourists: perspectives from hotel employees in Australia Articles View online Schließen > Access Close > Bookmarks You can manage bookmarks using lists, please log in to your user account for this. Informa UK Limited, 2024 Published in: Cogent Social Sciences
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