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Whiteley, Richard C. [Author]

The customer-driven company : moving from talk to action

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Reading, Mass. [u.a.]: Addison-Wesley, 1991
Tisch, Jonathan M. [Author] ; Weber, Karl [Other]

Chocolates on the pillow aren't enough : reinventing the customer experience

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Hoboken, N.J.: Wiley, 2007
Folk festivals and traditions of Devon : a guide to Devon calendar customs - [1. publ.]

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Exeter: Exeter City Museums Service, 1980
Fragasso, Philip M. [Author]

Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life

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Hoboken, NJ: Wiley, 2008
Link, Jörg [Editor]

Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen - [1. Aufl.]

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Wiesbaden: Gabler, 2009
Acuff, Jerry [Author]; Wood, Wally [Author]

The relationship edge : the key to strategic influence and selling succes - [2., rev. and updated ed.]

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Hoboken, NJ: Wiley, c 2007
Engmann, Carsten [Author]

SAP® CRM : [Funktionen, Prozesse, Customizing ; betriebswirtschaftliches Hintergrundwissen und umfassende Customizing-Anleitungen ; Marketing, Sales und Service im Griff ; CRM WebClient, Interaction Center und Integration] - [1. Aufl.]

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Bonn [u.a.]: Galileo Press, 2014

Published in: SAP Press
Pufahl, Mario [Author]; Ehrensperger, Lukas [Author]; Stehling, Peer [Author]

Oracle CRM - Best Practices : wie Sie CRM nutzen, um Kunden zu gewinnen, zu binden und Beziehungen auszubauen ; mit 21 Tabellen - [1. Aufl.]

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Wiesbaden: Vieweg + Teubner, 2010

Published in: Praxis
Kirchler, Markus [Author]; Manhart, Dirk [Author]; Unger, Jörg [Author]

Service mit SAP CRM : [Betriebswirtschaftliche Grundlagen, Funktionen und Prozesse ; Customizing und Implementierung ; Praxisbeispiele und kritische Erfolgsfaktoren] - [1. Aufl.]

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Bonn: Galileo Press, 2009

Published in: SAP Press
Kregeloh, Thomas [Author]; Schönleber, Stefan [Author]

CICS : eine praxisorientierte Einführung

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Braunschweig; Wiesbaden: Vieweg, 1993
Kregeloh, Thomas [Author]; Schönleber, Stefan [Author]

CICS leicht und schnell gelernt

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Köln: Müller, 1991

Published in: Rudolf-Müller-online-DV-Praxis
Kacmar, Charles J. [Author]

On-line systems design and implementation : (using COBOL and command level CICS)

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Reston, Va.: Reston Publ. Co., 1984
Riedel, Kai [Author]; Gresser, Franz Nikolaus [Author] ; Fachverlag für Wirtschafts- und Steuerrecht Schäffer Stuttgart

Das kundenorientierte Unternehmen : 12 Erfolgsprinzipien für eine konsequente Ausrichtung am Kunden

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Stuttgart: Schäffer-Poeschel Verlag, Februar 2016
Katta, Srini [Author]

Discover SAP CRM : [learn what customer relationship management with SAP is ; discover how marketing sales, and service help you build customer relationships ; find real-world examples of how other companies have used SAP CRM - [2. ed., updated and expanded for SAP CRM 7.0, EHP2]

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Bonn [u.a.]: Galileo Press, 2013

Published in: SAP Press
Belz, Christian [Other]; Bieger, Thomas [Other]

Customer Value : Kundenvorteile schaffen Unternehmensvorteile ; Anleitung für die Praxis und Grundlage für den Master Marketing, Services and Communication an der Universität St. Gallen

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Frankfurt am Main: Redline Wirtschaft, 2004

Published in: Fachkompetenz- Thexis
Smidt, Wolfhart [Author]; Marzian, Sieghard H. [Author]

Brennpunkt Kundenwert : mit dem Customer Equity Kundenpotenziale erhellen, erweitern und ausschöpfen

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Berlin [u.a.]: Springer, 2001
Töpfer, Armin [Author]; Greff, Günter [Author]

Servicequalität am Telefon : corporate identity im Kundendialog

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Neuwied [u.a.]: Luchterhand, 1995
Raab, Gerhard [Author]; Werner, Nicole [Author]

Customer Relationship Management : Aufbau dauerhafter und profitabler Kundenbeziehungen ; mit 57 Abbildungen und 10 Tabellen - [3., überarb. Aufl.]

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Frankfurt am Main: Verl. Recht und Wirtschaft, 2009

Published in: Arbeitshefte Führungspsychologie ; 46.2009
Hallows, Richard [Author]

Service management in computing and telecommunications

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Boston [u.a.]: Artech House, 1995

Published in: Telecommunications library
Lovelock, Christopher H. [Author]

Product plus : how product + service = competitive advantage - [3. pr.]

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New York; London: McGraw-Hill, 1994

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