author = { Shehu, Edlira AND Papies, Dominik AND Neslin, Scott A. },

title = { Free shipping and product returns },

publisher = {[Tuck School of Business at Dartmouth]},

keywords = { 2010-2013 , Online-Handel , Vertriebskosten , Werbung , Kundenservice , Product return , Arbeitspapier , Graue Literatur },

year = {[2016]},

booktitle = {Tuck School of Business working paper ; no. 2864019},

address = { [Hanover, NH] },

url = { http://slubdd.de/katalog?TN_libero_mab2 }