author = { Garber, Peter R },

title = { 101 ways to build better relationships with your customers },

publisher = {HRD Press},

keywords = { Customer relations ; Problems, exercises, etc , Customer services ; Problems, exercises, etc , Electronic books , Electronic books ; local },

year = {c2007},

abstract = {Description based on print version record},

address = { Amherst, Mass. },

url = { http://slubdd.de/katalog?TN_libero_mab2 }