author = { Tomaino, Geoffrey AND Abdulhalim, Hisham AND Kireyev, Pavel AND Wertenbroch, Klaus },

title = { Denied by an (unexplainable) algorithm teleological explanations for algorithmic decisions enhance customer satisfaction },

edition = { Revised version of 2020/39/MKT } ,

publisher = {INSEAD},

keywords = { Algorithms , Customer Relations , Digital Interactions , Explanations , Mitigation , XAI , Graue Literatur },

year = {[2022]},

booktitle = {Working paper series / INSEAD ; MKT ; 2022, 07},

address = { [Fontainebleau] },

url = { http://slubdd.de/katalog?TN_libero_mab2 }