author = { Gliem, Silvia Hipp, Christiane AND Brusch, Michael AND Albrecht, Eike },

title = { Shaping the customer-provider relationship in service : frontline employees as key drivers for the improvement of service productivity },

publisher = {BTU Cottbus - Senftenberg},

keywords = { Hochschulschrift },

year = {2023},

address = { Cottbus },

url = { http://slubdd.de/katalog?TN_libero_mab2 }