author = { Yang, Shuai AND Chang, Xinyu AND Wang, Gang AND Wang, Harry AND Wu, Xiaojun },

title = { More than a Gimmick? Empirical Evidence of Service Robots’ Impact on Customer Demand },

publisher = {SSRN},

keywords = { service robot , customer satisfaction , service quality , human-robot interaction , hospitality },

year = {[2023]},

abstract = {Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments December 6, 2022 erstellt},

address = { [S.l.] },

url = { http://slubdd.de/katalog?TN_libero_mab2 }