@book
{TN_libero_mab2,
author = {
Effert, Detlef
AND
Wunder, Markus
},
title = {
Dialog-Center-Lösungen für Banken
Strategien und Praxis
},
edition = {
1. Aufl.
}
,
publisher = {Gabler},
isbn = {3834900540},
isbn = {9783834900548},
keywords = {
Telefonbanking
,
Bank
,
Callcenter
},
year = {2006},
address = {
Wiesbaden
},
url = {
https://katalog.slub-dresden.de/en/?cHash=a8fa44d3bda0cb9d524c2f0ab6715df9&tx_find_find%5Baction%5D=citation&tx_find_find%5Bcontroller%5D=Search&tx_find_find%5Bid%5D=0-513895205&tx_find_find%5Btype%5D=bibtex
}
}