author = { Effert, Detlef AND Wunder, Markus },

title = { Dialog-Center-Lösungen für Banken Strategien und Praxis },

edition = { 1. Aufl. } ,

publisher = {Gabler},

isbn = {3834900540},

isbn = {9783834900548},

keywords = { Telefonbanking , Bank , Callcenter },

year = {2006},

address = { Wiesbaden },

url = { https://katalog.slub-dresden.de/en/?cHash=a8fa44d3bda0cb9d524c2f0ab6715df9&tx_find_find%5Baction%5D=citation&tx_find_find%5Bcontroller%5D=Search&tx_find_find%5Bid%5D=0-513895205&tx_find_find%5Btype%5D=bibtex }