author = { Center for Leading Innovation & Cooperation Reichwald, Ralf AND Möslein, Kathrin AND Kölling, Marcus AND Neyer, Anne-Katrin AND Scheler, Jessica },

title = { Service-Innovation },

publisher = {CLIC},

keywords = { Deutschland , Dienstleistung , Innovation },

year = {[2008]},

booktitle = {CLIC executive briefing ; No. 1},

address = { Leipzig },

url = { http://slubdd.de/katalog?TN_libero_mab2 }