@book
{TN_libero_mab2,
author = {
Sain, Soumit
AND
Wilde, Silvio
},
title = {
Customer knowledge management
leveraging soft skills to improve customer focus
},
publisher = {Springer},
isbn = {9783319050584},
keywords = {
Wissensmanagement
,
Kundenmanagement
},
year = {2014},
booktitle = {Management for professionals},
address = {
Cham
},
url = {
http://slubdd.de/katalog?TN_libero_mab2
}
}