author = { Djawadi, Behnud Mir AND Fahr, René AND Haake, Claus-Jochen AND Recker, Sonja },

title = { Maintaining vs. milking good reputation when customer feedback is inaccurate },

publisher = {Paderborn University, Faculty of Business Administration and Economics, Chair of International Economics and Macroeconomics},

keywords = { Service Quality , Reputation Systems , Online Markets , Experimental Economics , Markovian Decision Process , Arbeitspapier , Graue Literatur },

year = {August 2017},

booktitle = {Center for International Economics working paper series ; no. 2017, 08},

address = { [Paderborn] },

url = { http://slubdd.de/katalog?TN_libero_mab2 }