author = { Sun, Yixia AND Wang, Xuehua AND Hoegg, JoAndrea AND Dahl, Darren W. },

title = { How Consumers Respond to Embarrassing Service Encounters: A Dehumanization Perspective },

publisher = {SAGE Publications},

isbn = {1547-7193},

isbn = {0022-2437},

year = {2023},

url = { http://slubdd.de/katalog?TN_libero_mab2 }