author = { Henkel, Alexander P. AND Bromuri, Stefano AND Iren, Deniz AND Urovi, Visara },

title = { Half human, half machine – augmenting service employees with AI for interpersonal emotion regulation },

publisher = {Emerald},

isbn = {1757-5818},

year = {2020},

url = { http://slubdd.de/katalog?TN_libero_mab2 }