author = { Hurling, Robert AND De Boni, Marco AND Richardson, Alannah },

title = { The Benefits of (Automated) Dialogue },

publisher = {IGI Global},

isbn = {1548-3908},

isbn = {1548-3916},

keywords = { Human-Computer Interaction , Information Systems },

year = {2009},

url = { http://slubdd.de/katalog?TN_libero_mab2 }