Published in: Review of marketing science ; 20(2022), 1 vom: Sept., Seite 233-255

Published in: Journal of business research ; 177(2024) vom: Apr., Artikel-ID 114634, Seite 1-12

Published in: Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management ; 77

Published in: Journal of Customer Behaviour, 20 (2021) 1, Seite 1-24

Published in: Review of Marketing Science, 20 (2022) 1, Seite 233-255

Published in: Journal of Product & Brand Management, 29 (2019) 3, Seite 307-320

Published in: Journal of Services Marketing, 33 (2019) 2, Seite 233-244

Published in: The Service Industries Journal, 36 (2016) 7-8, Seite 319-338

Published in: International Journal of Retail & Distribution Management, 41 (2013) 7, Seite 531-544

Published in: Journal of Customer Behaviour, 18 (2019) 3, Seite 191-214

Published in: European Management Review, 17 (2020) 1, Seite 41-55

Published in: Procedia - Social and Behavioral Sciences, 148 (2014), Seite 348-353

Published in: Journal of Services Marketing, 28 (2014) 1, Seite 10-21

Published in: Journal of Services Marketing, 27 (2013) 4, Seite 322-333

Published in: Journal of Marketing Theory and Practice, 30 (2022) 1, Seite 53-67

Published in: Psychology & Marketing, 38 (2021) 10, Seite 1651-1669

Published in: Journal of Marketing Theory and Practice, 27 (2019) 1, Seite 38-54

Published in: European Journal of Marketing, 54 (2020) 7, Seite 1641-1674

Published in: Journal of Services Marketing, 31 (2017) 7, Seite 690-703

Published in: Journal of Strategic Marketing, 22 (2014) 2, Seite 117-134