%0 Generic
%T Streaming services & Service Design an analysis of Netflix and Amazon Video based on the gap model by Parasuraman, Berry & Zeithaml
%A Wenzel, Peter
%A Mahle, Irene
%A Pätzmann, Jens
%K Streaming-Dienst
%K Dienstleistungsmanagement
%K Beziehungsmarketing
%K Vergleich
%K Aufsatz in Zeitschrift
%D 2016
%U http://slubdd.de/katalog?TN_libero_mab2
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