%0
Generic
%T
Embedding Social Performance Management in Financial Service Delivery
%A Koning, Antonique
%A Wardle, Leah
%K ACTION PLAN
%K BORROWER
%K BUSINESS CASE
%K BUSINESSES
%K CERTIFICATION STANDARDS
%K COLLATERAL
%K COMPANY
%K CUSTOMER BASE
%K CUSTOMER SEGMENTS
%K CUSTOMER SERVICE
%K DEEDS
%K DEFAULT RATE
%K DEPOSIT
%K DEPOSIT-TAKING INSTITUTIONS
%K ECONOMIC OPPORTUNITIES
%K EMPLOYEE
%K ENTRY POINTS
%K EXPANSION
%K FEMALE CLIENTS
%K FINANCIAL NEEDS
%K FINANCIAL PERFORMANCE
%K FINANCIAL RETURNS
%K FINANCIAL SERVICE
%K FINANCIAL SERVICE PROVIDERS
%K FINANCIAL SERVICES
%K FINANCIAL SUSTAINABILITY
%K FORMS OF COLLATERAL
%K GROUP LOANS
%K GROWTH RATE
%K HUMAN RESOURCE
%K INCOME
%K INDUSTRY STANDARDS
%K INSTITUTION
%K INTEREST RATES
%K INTERNAL AUDIT
%K INVESTING
%K LAND TITLE
%K LAND TITLES
%K LOAN
%K LOAN APPLICATIONS
%K MARKET DEVELOPMENT
%K MARKET RESEARCH
%K MARKET SEGMENTATION
%K MARKET SHARE
%K MFI
%K MFIS
%K MICRO FINANCE
%K MICROBANKING
%K MICROFINANCE
%K MICROFINANCE INDUSTRY
%K MICROFINANCE INSTITUTIONS
%K MICROLOAN
%K NETWORKS
%K NEW BUSINESS
%K NEW PRODUCT
%K NEW PRODUCTS
%K OUTREACH
%K PDF
%K PERFORMANCE DATA
%K PERFORMANCE INDICATORS
%K PHOTOS
%K PORTFOLIO
%K PORTFOLIO QUALITY
%K PRIVACY
%K PRODUCT INFORMATION
%K PRODUCTIVITY
%K PROFITABILITY
%K PROTOCOLS
%K REGULATOR
%K REGULATORS
%K REPAYMENT
%K REPUTATION
%K RESPONSIBLE BANKING
%K RESULT
%K RESULTS
%K RETENTION
%K RETURN
%K RISK MANAGEMENT
%K SERVICE PROVIDERS
%K SOCIAL INVESTORS
%K SOCIAL MISSION
%K SOCIAL PERFORMANCE
%K TARGETS
%K TECHNICAL ASSISTANCE
%K TRANSPARENCY
%K TURNOVER
%K TURNOVER RATE
%K USES
%K WEB
%K WEB SITE
%K WORKING HOURS
%D 2014
%C World Bank, Washington, DC
%U http://slubdd.de/katalog?TN_libero_mab2