%0 Generic
%T Shaping the customer-provider relationship in service : frontline employees as key drivers for the improvement of service productivity
%A Gliem, Silvia
%A Hipp, Christiane
%A Brusch, Michael
%A Albrecht, Eike
%I BTU Cottbus - Senftenberg
%K Hochschulschrift
%D 2023
%C BTU Cottbus - Senftenberg
%C Cottbus
%U http://slubdd.de/katalog?TN_libero_mab2
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